Customer Support Executive — Tappal · Aligarh

About the role

We are hiring 2 Customer Support Executives at our Tappal office (Raipur, Aligarh) to be the human voice schools and parents hear when they call School-Saathi. A phone-heavy role with some hands-on training of school staff. Female candidates strongly encouraged — we are building a team schools and parents trust to speak to.

What you will do

• Answer inbound calls from schools (admin / clerk / principal) — 30–50 calls / day.
• Walk school staff through the platform on the phone or over WhatsApp video.
• Train newly-onboarded school clerks on fees, attendance and admission flows.
• Resolve P1 / P2 support tickets within SLA and close them in our system.
• Escalate edge cases to engineering and own the resolution back to the school.

What we are looking for

• Age 24–32.
• Comfortable on Excel and Indian smartphones.
• Hindi fluent, English working — clear voice, patient tone.
• School / coaching / bank / call-centre experience a plus (not mandatory).
• Female candidates strongly encouraged.
• Based in or willing to relocate to the Tappal / Aligarh area.

Compensation

• OTE ₹14,000 – ₹30,000 / month (fixed + small variable on resolution metrics).
• 10-day paid training before you take live calls.
• Lunch on bootcamp days.
• Path to Customer Success Lead / Implementation Specialist as we scale.

Hiring process

1. Apply via the form on this page.
2. We shortlist within 3 working days.
3. Interview call on 26 June 2026 — shortlisted candidates will be contacted before then.
4. 10-day paid training (in-office at Tappal).
5. You join the support floor.

Important

Direct hiring · No agency · No fees. School-Saathi never asks candidates for any registration fee, deposit, or payment of any kind. If anyone contacts you claiming otherwise, please report it to careers@schoolsaathipro.in.

Apply at schoolsaathipro.in/careers